(Example: assigning Teams Media Logging policy to the entire tenant. To be better prepared for the case of an incident investigation, you can choose to always enable media logs for all users in your tenant by executing the following command: PS C:\> Grant-CsTeamsMediaLoggingPolicy -Global -PolicyName Enabled When logs are enabled and can be collected after the incident, this speeds up the support case investigation. Media logs are an important asset in helping troubleshoot an incident. Media files (videos, photos, and GIFs) can take up a lot of space on your. (Example: unassigning Teams Media Logging policy from the user with the user principal name (UPN) Enable for the entire tenant new or you scrolled through old messages) will be downloaded. macOS Big Sur brings a refined new design that gives you even more. (Example: assigning Teams Media Logging policy to the user with the user principal name (UPN) the incident is reproduced and the logs are collected, remove the policy by executing the following command: PS C:\> Grant-CsTeamsMediaLoggingPolicy -Identity -PolicyName $null To jump between the steps outlined in this video, use the following links: Download the server token. macOS Big Sur elevates the most advanced desktop operating system in the world to a new level of power and beauty. To assist in an incident investigation, enable the media logs for the users affected via a PowerShell command: PS C:\> Grant-CsTeamsMediaLoggingPolicy -Identity -PolicyName Enabled After unassigning the policy, media logging settings will revert to the previous value. The check box and text for that setting in Teams is displayed as greyed out and cannot be updated via the client. When assigned, TeamsMediaLoggingPolicy will enable media logging for the client and will override previous settings, and no restart is required. Via TeamsMediaLoggingPolicy cmdlet admins can enable media logging for a user or the entire tenant. While end user configuration is still available, the new Teams Media Logging policy introduces admin configuration for a more seamless troubleshooting experience, especially when issues are intermittent. To enable the media logs, end users were required to update the settings manually on their Teams client via Settings > General> Enable media logs (diagnostic data for audio, video, and screen sharing). Unless the user’s client runs on a high-end machine, the media logging settings are turned off by default and must be enabled first. When enabled, log files are stored locally on the user’s machine and to support the case investigation, Microsoft may ask you to collect and attach these logs. Media logs are available for desktop clients on Windows, Mac OSX, and Linux operating systems. They are often required for troubleshooting support cases that are linked to calling or meeting-related issues, allowing engineers to identify the code the client is interacting with and allow them to resolve the issue quicker. Media logs contain diagnostic data about audio, video, and screen sharing in Microsoft Teams meetings.
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